Overview
The client is a distinguished multinational corporation in IT services recognized for its diverse workforce.
Challenges
The client faced several challenges within its HR process. Communication inefficiencies led to delays and information gaps. The manual and time-intensive process for email distribution resulted in inconsistencies in message delivery and content. Also, inability to track email engagement to ensure timely responses posed additional difficulties.
Solution
Contata addressed the challenges by implementing a comprehensive email automation solution integrated with the client’s employee database—for personalized messaging. This strategic approach involved configuring Power Automate for scheduled email distribution, establishing workflows
for event-triggered emails, and integrating advanced analytics tools for real-time insights. Additionally, we implemented automated notifications, enabling HR to timely follow up on emails with low engagement.
Benefits
Contata’s introduced solution yielded substantial benefits for the client, including:
- Real-time Analytics for Performance Assessment: Advanced analytics provided real-time insights, facilitating precise performance assessment.
- Data-Driven Decision-Making: Improved decision-making through data-driven strategies ensured more effective communication.
- Enhanced Employee Engagement: Personalized messaging contributed to increased employee engagement, fostering a more connected workforce.
- Increased Efficiency: A significant reduction in manual effort streamlined communication processes, contributing to increased overall efficiency
- Timely and Targeted Communication: Automated notifications and event-triggered emails ensured timely and targeted communication delivery, addressing concerns about inconsistencies.