"The difference between an adaptive organization and a stagnant one is not the lack of energy or direction, but the inability of a company's IT systems to quickly adapt to supporting constantly changing business processes".
"The difference between an adaptive organization and a stagnant one is not the lack of energy or direction, but the inability of a company's IT systems to quickly adapt to supporting constantly changing business processes".
Practice Areas > Business Process Management
Businesses today rely heavily on their people to manage the processes within the company. Process documentation, if it exists at all, is obsolete as the needs of the business have forced changes too rapid for the documentation to keep up. Each person participating in the process has their own understanding of the process – different from that of others.
How do you:
- Capture processes incorporating people and systems so that the knowledge of “how it works” is institutionalized
- How do you create process management systems that can be altered to meet business opportunities
Contata recognizes that processes are essential towards implementing risk management, operational quality and scale. The contata approach includes:
- A meta-process that enables discovery and concurrence on “how it works”, and then “how it should work”
- A top-down approach towards finding out what steps can remain manual and which should be automated
- Implementation strategies so that processes can be dynamically altered
- Measurement systems to measure performance, simulate changes and measure impact
